Refund and Returns Policy
At ONE TRIP CONTAINERS HUB we want you to be completely happy with your shipping container, portable office or accessory. This Refund and Returns Policy explains how cancellations, returns and refunds work. If you have any questions, call us on +1 (951) 622-4377 or email info@onetripcontainershub.com.
Order cancellations
You may cancel your order at any time before your container has been dispatched for delivery. Contact us as soon as possible by phone or email with your order number. Cancellations made before dispatch receive a full refund. If the container has already been dispatched, delivery and collection costs may be deducted from your refund; we will always tell you the amount before you confirm.
Damage or incorrect items on delivery
Please inspect your container when it arrives. If it is damaged, not wind and watertight, or not the size or grade you ordered, report it to us within 48 hours of delivery with photos. We will arrange a repair, a replacement unit or a refund at our discretion and at no extra cost to you.
Returns after delivery
Because shipping containers are large items that require specialist transport, returns of correctly delivered, undamaged containers are handled case by case. If you would like to return a container, contact us first. Where a return is accepted, the container must be empty, clean and in the same condition as delivered, and collection and restocking costs may apply. These costs will be quoted to you in writing before the return is arranged.
Custom, modified and special-order products
Container conversions, portable offices, toilet and shower blocks, container pools and other custom or modified products are built to your specification. Once work has started these items cannot be cancelled or returned, except where they are faulty or not as described.
Accessories and small items
Unused accessories such as locks, shelving and tools in their original packaging can be returned within 18 days of delivery. Please contact us for a return authorization before sending anything back.
Warranty
Our containers are covered by a 12-month wind and watertight warranty. If your container develops a leak under normal use during this period, contact us and we will repair or resolve the issue.
Refunds
Once a cancellation or return is approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Contact us
ONE TRIP CONTAINERS HUB
6691 Theresa St, Mira Loma, CA 91752
Phone: +1 (951) 622-4377
Email: info@onetripcontainershub.com
See also our Shipping Policy and Privacy Policy.